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The Deployment Playbook

One Resident. One Question. Eight Stages.

Every multifamily charging request follows a path. This is how a resident question becomes an operating infrastructure decision — from the first request to long-term operation.

The Complete Journey

One Resident.
One Question.
Eight Stages.

Every multifamily charging request follows a path. The stages below show how a resident question becomes an operating infrastructure decision.

1
Is there a need?
Resident Demand
A resident asks about charging. The process begins here — with listening.
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2
Who reviews first?
Management Review
Property management receives the inquiry and determines whether it triggers a governance process.
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3
Is it possible?
Building Systems
Electrical capacity, panel space, and parking layout determine what can be built and at what cost.
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4
Who has authority?
Governance Review
Ownership structure, governing documents, and board authority determine who decides and how.
Journey continues ↓
5
Who pays?
Funding & Cost
Owner-funded, association-funded, or shared — the financial structure is determined before any vote.
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6
Should we proceed?
Board Approval
Formal authorization through agenda, presentation, deliberation, and vote. The binding decision.
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7
How do we execute?
Installation
Construction, utility coordination, commissioning, and resident communication. The project is delivered.
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8
How do we sustain?
Operations
Billing, maintenance, policy, and planning for the next phase of demand. The asset is managed.
Section V — Application

From One Resident's Request
To Installed Chargers

This is how a charging project actually moves through a building — from the first resident request to long-term operation. Eight stages. Each one does a specific job. See the Case Files →

01
Is there a need?
Resident Demand
Demand discovery. This stage is about listening — mapping who wants charging, how many residents are affected, and what adoption curve the building is facing.
  • Resident inquiries
  • Interest tracking
  • Demand forecasting
  • Vehicle adoption trends
  • Community awareness
02
Is it possible?
Infrastructure Assessment
Technical feasibility. This stage is about understanding physical constraints before governance and funding conversations begin.
  • Load studies
  • Electrical capacity review
  • Engineering assessment
  • Site survey
  • Feasibility analysis
03
Who has authority?
Governance Review
Governance mapping. This stage identifies which governance concepts are activated by the specific project scenario — and links them directly to reference definitions.
  • Ownership analysis
  • Committee review
  • Authority determination
  • Legal considerations
Example — Concepts Activated
Limited Common Elements Board Authority Architectural Review Fiduciary Duty CC&Rs
04
Who pays?
Funding & Cost Allocation
Financial structure. This stage creates financial alignment — determining how costs are distributed and what funding mechanisms are available.
  • Owner-funded models
  • Association-funded models
  • Shared cost structures
  • Reserve fund impacts
  • Utility incentives
05
Should we proceed?
Board Approval
Formal authorization. This stage creates binding approval — through proper agenda, presentation, deliberation, and vote.
  • Agenda preparation
  • Board presentations
  • Committee recommendations
  • Voting process
  • Common objections
06
What external requirements exist?
Utility Coordination
Utility alignment. This stage connects the project to external infrastructure — the most common source of schedule delays in multifamily electrification.
  • Transformer requirements
  • Service upgrades
  • Utility timelines
  • Interconnection
  • Capacity planning
07
How do we execute?
Installation
Project delivery. This stage delivers the infrastructure — construction, commissioning, and change management with residents and building operations.
  • Construction management
  • Scheduling
  • Vendor coordination
  • Resident notices
  • Commissioning
08
How do we sustain and expand?
Operations
Long-term management. This stage manages the asset after deployment — billing, maintenance, policy, and planning for the next phase of demand.
  • Billing systems
  • Maintenance programs
  • Policy management
  • Expansion planning
  • Lifecycle management
Continue Across The Handbook
The Handbook All Guides Case Files